Stop By EPerks....and Get Sued

Have you ever stood in line at the Customer Service counter at a department store and overhead someone who was really unhappy complaining?

This happened to me last week, and while I was taking this all in, it occurred to me that the customers who were complaining in this particular department store really had it easy.

Just imagine shopping at what I'll call Eperks Department Store.

You step up to the counter, unhappy, but well aware that customer service and satisfaction are the linchpins of any business. And so, you describe the problem as you see it, ask for a particular action, and expect that you'll get satisfaction, or at least a civil rejection.

But at EPerks Department Store you're in for quite the surprise. Because before you can fill out the complaint form, you're unceremoniously whisked away by security, and in lieu of an apology, explanation or rejection, they serve you with a lawsuit!

This is akin to what is happening in the blogger dispute EPerks has instigated with Vlad Zablotskyy, who in what appears to me to have been a fully legitimate discussion about EPerks, has now been sued for doing so. No Nordstom service for EPerks. Rather than object, even strenuously object, to Vlad's post with a factual refutation of his blog, he was first threatened, then sued.

As I have commented on other blogs, the facts will become clear as this dispute moves forward. Has Vlad Zablotskyy committed an act so grievous as to warrant a lawsuit? Has EPerks been harmed by what they claim are untruths written by Vlad? Will we have no end of settling grievances with lawyers, rather than civil and full discourse?

In the Bible Jesus is telling his disciples that he's going to enter into Jerusalem, and "even if the people say nothing, the stones themselves will cry out." There was a man who knew that the truth always finds its way, and mandating action (i.e. bringing a lawsuit) is not going to facilitate bringing the message forward.

I hope that EPerks will drop its suit, actually apologize for not letting the "stones cry out", and that each side will move ahead with what was most important in the first place. That would be, of course, doing good work, being good neighbors, and loving you neighbor as yourself. EPerks could dole out some love......it would be way more beneficial to them than their current course.